Important information

Marshall Amplification Plc (00805676) of Denbigh Road, Denbigh Industrial Estate, Bletchley, Milton Keynes, MK1 1DQ, United Kingdom, takes your privacy very seriously.

This policy contains important information about what to expect when we collect and use your personal information in relation to your use of our website at, our online shop at and your interaction with us generally.

We are a ‘data controller’ of your personal information. If you wish to contact us, please write to us at Denbigh Road, Denbigh Industrial Estate, Bletchley, Milton Keynes, MK1 1DQ, United Kingdom or email

To comply with the General Data Protection Regulation (2016/679) we have appointed a European representative. If you wish to contact them, their details are as follows: Bird & Bird GDPR Representative Services SRL, Avenue Louise 235, 1050 Bruxelles, Belgium and/or

Where applicable, this policy should be read alongside any other privacy notices and any additional terms and conditions we may provide to you.

How we collect information about you

We will collect your personal information when you, for example:

  • Buy or use any of our products and or services;
  • Subscribe to newsletters, alerts, notifications or other services from us;
  • Contact us or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Sign up to access any content provided by us;
  • Visit one of our sites;
  • Visit our website, app or our locations;
  • Interact with us generally; or
  • Provide your information publicly.

The information we collect about you

We will collect your personal information directly from you, including:

  • Your name, address, phone number, date of birth and email address;
  • Your photo and vehicle registration number – for example, when we create visitor passes;
  • Your location data - for example, a location is derived from your IP address or data such as a postcode or name of a town or city;
  • Your contact with us, such as a note or recording of a call you make, an email or a letter, and we may keep a record of any such contact;
  • Your online account and profile information, including names, email addresses, user names, account numbers, profile information, or any other information related to your account or included in My.Marshall or the Marshall Gateway App;
  • Financial information – for example, payment card numbers;
  • Credential information – for example, we will collect passwords, hints and similar security information used for authentication and access to accounts and services; and
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use our products and services, and your marketing preferences including any consents you have given us.

Please also see the 'Cookies' section for details on what we collect using cookies.

How we will use the information about you

We will only use your personal information for the following purposes:

  • Where we need to establish and fulfil a contract with you – for example, if you make a purchase from us (this will include taking payments and arranging delivery of products) or if you have registered a warranty with us;
  • Where it is necessary for our legitimate interests – for example, to set up and administer your online account, to communicate with you or to handle any complaints;
  • When we need to comply with a legal obligation – for example, to comply with applicable law or in connection with any legal claims or for compliance, regulatory or tax purposes; or
  • Where we have your consent – for example, we will send you direct marketing or a ‘back in stock’ notification where you have given your consent or (where permissible) you have been given an opportunity to opt out.

Please ensure that the personal information you give us is accurate and kept up to date.

We may use aggregated information and statistics for the purposes of monitoring website usage to help us to develop our website and our services. These statistics will not include any information that can be used to identify you.

How we protect your information

We will store your personal information only for as long as is necessary, including in relation to your online account activity.

We have put in place appropriate security procedures and technical and organisational measures to safeguard your personal information which includes, for example, limited access and use of passwords. Additionally, we apply security measures to the Marshall Gateway App, including updates, encryption, and best available secure storage and technology.

However, you should be aware that the use of the Internet is not entirely secure and, for this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Who we will share your information with

We may need to share your personal information with members of our group of companies.

It may be necessary to share your personal information with a third party - for example:

  • Forwarding a support request to a distributor, retailer, licensee or service centre;
  • To service providers, such as logistics providers or delivery services; or
  • With governmental, legal or regulatory authorities, as required by applicable law.

You may choose to share your personal information (e.g. user name and profile information) with other users if you use the Marshall Gateway App.

The information you provide may be transferred to countries outside the UK and the European Economic Area (EEA) (i.e. the EU plus Norway, Iceland and Liechtenstein). If so, we will take steps to ensure adequate protections are in place to ensure the security of your information as if it were processed inside the UK or the EEA.  

Regarding the Marshall Gateway App, personal information is stored on Microsoft Azure.  You can find further information about Microsoft Azure’s data protection and privacy policies on their website here: Microsoft Azure.


If you are under 18, you may buy our products, use our services and/or submit your personal information to us only with the involvement of a parent or guardian.


With your consent or (where permissible) you have been given an opportunity to opt out, we may wish to provide you with information about special features of our website or any other services or products we think may be of interest to you. If you would rather not receive this information, you can opt out at any time.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit if you agree.  We use a mixture of first-party and third-party cookies as described below. Please note that we have no control over a third party’s use of cookies - you can review their privacy and cookie policies on their websites.


We use cookies for the following reasons:

  • to operate our website and to make it more efficient;
  • to route your queries and to protect your information;
  • to improve our content and your experience;
  • to create reports and analysis; and
  • to make our website more relevant to you and your interests.

Necessary cookies:

We use the following necessary first-party cookies on our website:





A unique client ID that we use on the website.  Once the visitor has registered, this becomes their user ID.

1 year



To indicate that the current website visitor has clicked on the ‘accept’ button on the cookie banner.

1 year


To prevent cross-website request forgery attacks.





To distribute traffic to the website on several servers in order to optimise response times.





To identify information that needs to be unique within a system or network.

1 year


We use the following necessary third-party cookies on our website:





To check if the visitor’s browser supports cookies.



To distinguish between humans and bots.


To set a unique ID to remember the visitor’s preferences and other information such as website statistics and track conversion rates.



To provide spam protection.



To detect if the visitor has accepted the marketing category in the cookie banner.


To detect language and location to determine currencies and shown language


To detect if the visitor has accepted the marketing category in the cookie banner.


To estimate the visitor’s bandwidth on pages with integrated YouTube videos.


To regulate the behaviour of the integrated YouTube video player.



To register a unique ID to keep statistics of what videos from YouTube the visitor has seen.


To ensure webfonts are optimised for users to read/view symbols on the site.


Analytical cookies:

Analytical cookies are used to help us improve your experience on our website by collecting and reporting information on how you use it. All cookie information is collected anonymously and no data is collected that can identify anyone.

We use the following analytical first-party cookies on our website:





Sends the Google Analytics client ID with certain tracked events (e.g. newsletter signups).

1 day


We use the following analytical third-party cookies on our website:



Purpose /



To register a unique ID that is used to generate statistical data on how the visitor uses the website.


Used by Google Analytics to throttle request rate.



Marketing cookies:

Marketing cookies are third-party cookies that track your online activity so that we can deliver a personalised advertising experience, from sending adverts relevant to you to limiting how many times you see an advert. We may share this information with other advertisers or relevant organisations.





To link visitor activity when the visitor logs into a Google account from multiple devices.



Used by Google Doubleclick to register and report the visitor’s actions after viewing or clicking on one of the advertisements with the purpose of measuring the efficacy of an advertisement and to present targeted advertisements to the visitor.



To determine whether website advertisement has been properly displayed.


To store last visit.




To deliver a series of advertisement products.



To store a unique user ID.



To identify the web browser being used to connect to Facebook independent of the logged in user.



To deliver, measure and improve the relevancy of advertisements.


To store browser details and identify browser securely.


To store a unique session ID. /


Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitors’ online behaviour across websites.




To register a unique ID that is used to generate statistical data on how the visitor uses the website.


Used by Google Analytics to throttle request rate.




To build a profile of the visitor's interests in order to show relevant and personalised Google advertising.



To register a unique ID to keep statistics of what videos from YouTube the visitor has seen.



Used by YouTube for storing visitors’ preferences.








To store the visitor's video player preferences using embedded YouTube video.


Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use analytical cookies or marketing cookies, over which we have no control – please refer to their privacy and cookie policies.


Your browser may share your location with us, in order to detect what language and currency is displayed on our website. If we ask for your precise location, your browser will ask for your permission before sharing this with us. The UULE cookie stores the non-private location so you are not asked for  your permission on every page, however, we do not store your precise location.

How can you change your cookie settings?

Visit or to find out more about cookies, including how to see what cookies are being used. Some control of cookies is usually allowed through the browser settings on most web browsers. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Click the links below to understand how you can manage cookies on popular browsers.

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer


Apple Safari

For any further information on other browsers, you will need to visit the browser developer’s website.

Alternatively, you can opt out of Google Analytics tracking across all websites by visiting this site.

Your rights to your information

Under certain circumstances, you are entitled to ask us:

  • For a copy of your personal information;
  • To correct your personal information;
  • To transfer your personal information;
  • To erase your personal information; and/or
  • To restrict the processing of your personal information.

You may also object to some processing of your personal information and, where we have asked for your consent to process your personal information, you may withdraw your consent. If you wish to exercise your rights, please contact us.

We will endeavour to comply with your requests, but there may be some limitations – for example, where information has been made public (such as in online blogs) or where we are legally required to process your personal information.

Where we need to collect your personal information, and such information is not provided, we may not be able to fulfil a contract with you (for example, to provide you with products or if you have registered a warranty with us) or otherwise meet any obligations placed on us. 

Changes to this policy

We keep this policy under regular review. If we change this policy, we will post the changes here.

This policy was last updated on 15 March 2023.  The Marshall Gateway App was last updated on 13 February 2023.

Links to other websites

Our website contains links to other websites. This policy only applies to this website, so when you access links to other websites, their privacy policies will apply.

How to contact us

If you would like to contact us with any queries or comments about this policy, please write to Marshall Amplification Plc at Denbigh Road, Denbigh Industrial Estate, Bletchley, Milton Keynes, MK1 1DQ, United Kingdom or send an email to If you wish to contact our European representative, their details are as follows: Bird & Bird GDPR Representative Services SRL, Avenue Louise 235, 1050 Bruxelles, Belgium and/or

You have the right to contact your relevant data protection authority regarding how we process your personal information. We hope, however, that we can answer any queries you may have before you approach your relevant data protection authority.